Delivering on Our Promise When It Matters Most
Discover how our claims performance supports our customers every step of the way.
MetLife Lebanon Supporting Our Customers Every Step of the Way
In critical moments, you need a partner you can rely on.
At MetLife, we deliver fast and fair claims with consistency and care, backed by 158 years of global expertise and over 73 years of trusted presence in Lebanon.
Claims That Make a Difference
At MetLife Lebanon, we are committed to being there when it matters most. Between 2023 and 2025, we paid over $73 million in claims, helping customers and their families navigate life's unexpected moments with confidence and peace of mind.
- $49 million paid in Group Medical claims
- $24 million paid in Individual Life & Protection claims
Because protecting what matters most is more than a promise, it's our commitment.
Because protecting what matters most is more than a promise, it's our commitment.
More Than Claims. A Commitment to Your Financial Security.
Over the past three years, MetLife paid an average of 388 claims every day, providing timely support and peace of mind to thousands of customers across Lebanon.
Beyond claims payments, MetLife delivered over $208 million in benefits through surrenders and maturities, helping customers achieve their financial goals and secure their future with confidence.
Life Claims: Protecting Families When It Matters Most
Every life claim represents a promise fulfilled and financial support delivered when families need it most.
Causes for Life insurance claims:
- 24% heart disease
- 57% Cancer
- 9% Accidents
- 10% Other Causes
With claimants ranging from 6 to 69 years old, these figures reinforce an important reality: protection is valuable at every stage of life.
Group Medical Claims: Supporting Health, Every Day
At MetLife, our commitment goes beyond coverage. We help policy holders access essential healthcare services with confidence and peace of mind. Over the last three years, we have paid:
- $29M in hospital care
- $8.1M in ambulatory services
- $5M in prescription medications
- $4.2M in doctor visits
- $2.3M in dental treatments
- $0.4M in optical care
MetLife Lebanon 2023 – 2025 claims report
FAQs Claims
Submitting a claim is easy. Visit our Support section for step-by-step guidance, required documents, and claim forms tailored to your policy.
If you have any questions or need assistance, our team is ready to support you throughout the process.
Call us: +961 1 734634 or 1596
Available: Monday to Friday, 8:30 AM to 4:30 PM (Beirut time)
Yes. We've made it easy to access the claim forms you need. Click here to download the forms and find everything required to complete and submit your claim.
For a smooth and timely claims experience, we recommend notifying us of any incident within 10 calendar days from the date it occurred. As requirements may differ by policy, please check the applicable claim guidelines before submission.
Yes. To make the process easier, you may submit several medical expenses on the same claim form. Simply include all relevant details and supporting documents, and our Claims team will handle the review and allocation accordingly.
Behind every claim paid is a promise fulfilled.
At MetLife, we're proud to stand by our customers and their families, providing financial protection, support, and peace of mind when it matters most.
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+73 years of experience in Lebanon
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Present in +40 countries worldwide
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Strong financial strength & global rating
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Fast and reliable claim support
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Dedicated advisors you can trust
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