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Our Culture and Values

Culture and Values

Being the leading life insurance company in the world is a result of our positive and healthy culture. A culture of ownership and team work, where the success of the group matters the most.

The Customer is at the center of everything we do – Our diverse workforce strives to ensure customer satisfaction throughout our customer’s journey.

In addition, we want to help people pursue more from life not only through our various tailor made products to meet the needs of all our clients but also through our Corporate social responsibility programs.

Our values are an expression of who we are and what we stand for as a company. For more than 150 years, MetLife has been honoring its promises to customers.

We are proud of this history and the values that underpin it. These are values that have carried forward with us to the modern day and they build on our proud heritage and reflect the character of a truly global company.

They help us navigate life together, guide us in making the right decisions and influence everything we do.


Put Customers First

Caring for and respecting customers is core to everything we do.

It defines our work and shapes the culture for our people, radiating out to our shareholders and communities.


Be the Best

We are relentless in our search for new and better ways of doing things.

As a leader in our industry, we constantly raise the bar, take calculated risks and learn quickly from our mistakes.

Succeed Together

United by our purpose,

We live by a collective commitment to honesty, integrity and diversity. We are open and inclusive, proudly taking and applying the best ideas from every part of our company.


Make Things Easier

Products in our industry aren’t always easy to understand.

That’s why we are always looking for simpler ways to connect customers to the best solutions. By doing this, we aim to exceed their expectations and build trust.