FAQs

MetLife is one of the largest international Life Insurance companies in the world, with a solid base in over 50 countries and regions including Japan, Europe, the Middle East, South Asia, Latin America and the Caribbean. With multi-country, multi-cultural and multi-lifestyle requirements, we have become experts in providing life and health insurance products that suit various needs. Covering a wide range of people with diverse insurance plans, we pride ourselves on our level of expertise and personal service. MetLife Lebanon is part of the MetLife family, providing protection, savings and retirement solutions to 90 million customers in over 60 countries.

We’ve been providing quality life, accident and health cover for over 85 years across the world. In Lebanon, we started our first operations in 1953 as the first company to be issued an insurance license – and in the last 46 years we have grown to serve over 100,000 customers.

The extensive experience we’ve gathered over the years through international diversification sets us apart. We have at the heart of our business an ability to respond quickly to customer needs, global trends and market conditions. We're committed to providing relevant products for individuals and employing distribution channels that suit our clients in every area we operate. This, together with our regional and global network of trusted medical providers, managed care facilities and an unswerving customer focus, is what makes us different. If you'd like to talk to one of our professional insurance consultants and see what we can do for your insurance needs, simply complete and submit the "Contact us" form and one of our consultants will call you at your convenience

What products and services does MetLife offer?

We offer a wide range of life, accident and health insurance products, to meet practically every need you might have. We have traditional life insurance policies that pay out a lump-sum to your dependents in the event of your death, life cover with an investment potential, cover for your children, critical illness insurance, mortgage protection, a range of medical plans and personal injury cover. We also offer group insurance products, pension options and annuities through a variety of channels. Using our website, you'll find comprehensive details on all the products we offer. If you prefer to talk with us, simply fill in our short ‘Contact us form’ and one of our consultants call you at your convenience.

Yes. We have offices, personal advisers and agents all over Lebanon. You can find the one closest to you by visiting ‘Our Offices’ section on our website.

Our consultants are very carefully selected for their professional expertise and their knowledge of all aspects of life insurance to meet a diverse range of customer needs. They all receive ongoing, comprehensive training to keep them up-to-date with what we offer and how we can benefit our clients.

Our easy-to-navigate website will give you a thorough idea of the life, accident and health insurance products we have to offer. You'll find a concise overview of every product and a further detailed explanation of what the terms are exactly and how they might benefit you. The best way to work out what's right for you is to fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience

You've started at the right place by coming to us. Now you have to think about exactly what you need us to cover in case you can't be there. Gathering some personal financial information would be the best way to do it. For instance, will your family stay in the same home? What monthly expenses have to be met? And for how long? Will you need us to cover schooling fees, transport costs, additional help at home? Remember, everyone goes through unique life circumstances. To help us help you in the best way possible, please fill in the short ‘Contact us form’ and one of our consultants will call you at your convenience to discuss your needs.  

Your eligibility may vary depending on the type of policy you’re interested in. To start with, you can look at the range of products we offer and the eligibility criteria for each. Plus, you'll get a good idea of what might be right for you and your family. You can then talk with one of our personal advisers for a more detailed plan that meets your specific needs. Simply fill in the short ‘Contact us form’ and one of our consultants will call you at your convenience.  

This is a question that will be dependent on your own individual circumstances. Things like how many dependents you have, what payments you have to cover every month and of course, your age also makes a difference to just how much cover you'll need. The best way to work out what's right for you is to fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience. They'll take you through a few questions that will help determine what your needs are now and what they might be in the future.

Term policy is a life insurance, which pays a certain sum as specified in the contract to your beneficiaries if you, the insured, die during a specified period. Since the premiums paid are used entirely to protect you, there is no cash value on a term insurance policy.

Life insurance helps protect all your other priorities, like your family, your home and your income. This makes life insurance more of a necessity than a luxury. Life can be unexpected, and although we understand you don’t like to think about unpleasant things that may happen, it's always better to have a plan B. If you'd like to talk with one of our consultants about what sort of cover you might need, fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience.

The main purpose of life insurance is to provide financial support for anyone you might leave behind in the unfortunate event of your death. The money your insurance will provide will ensure that your family keeps the home they live in, has enough money to live on and can cover costs like school fees and bills. Life insurance plans can also be a form of savings, used for your future needs like your child’s education, daughter's wedding or even an added income for your retirement, to help you maintain the standard of living you have built up over the years. If you’d like to know more about how a life insurance plan could suit your specific needs, fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience.

Look at the range of products we offer and the different features of each to decide on the right plan for your specific needs. If you need help deciding, fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience.

Critical illness insurance provides a lump-sum amount if you are diagnosed with any of the illnesses covered by your policy. At MetLife, we cover up to 32 different illnesses, from cancer to coronary conditions, giving you access to cutting-edge medical services, as well as financial benefits to help you maintain your commitments, independence and lifestyle. If you’d like to discuss a plan specific to your condition, fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience.

This is a question that will be dependent on your own individual circumstances. Things like how many dependents you have, what payments you have to cover every month and, of course, your age makes a difference to just how much cover you'll need. It's worth remembering that any disability income protection plan will only replace a portion of your income. So, the best way to work out what's right for you is to fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience. They'll take you through a few questions that will help determine what your needs are now and what they might be in the future.

The first thing to do is check what your company policy covers you for. Quite often this type of cover provides initial basic insurance that may not be sufficient to cover all your needs. How much and what type of cover you need will be dependent on your own individual circumstances. The best way to find out what’s right for you is to fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience. They’ll take you through a few questions that will help determine what your needs are now and what they might be in the future.

Our policies cover pre-existing conditions. But we do recommend that you get in touch with one of our consultants to discuss your individual case. Simply fill in our short ‘Contact us form’ and one of our advisors will call you at your convenience.

All our policies include worldwide coverage, so you can be confident that you're covered whenever you go.

Our standard policy provides comprehensive medical coverage. However, we have to take into consideration your individual needs. If you have a pre-existing condition, a congenital anomaly or other special medical needs, this may impact the cover you receive. If this is the case, your policy will detail the extent of cover, specific exclusions and benefit maximums. You can always talk with one of our consultants if you are unsure about your cover. Simply fill in our short ‘Contact us form’ and one of our advisors will call you at your convenience.

It’s possible to cover all your children who are between the ages of 6 months to 19 years old. You can even add older children to your policy, up to the age of 23, if they are full-time students. To find out how this option might work for you, simply fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience to discuss your requirements.

We offer a wide range of products to protect you and your family, even when abroad. To see which option would be best for you, simply fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience.

Your group insurance benefits are specified and agreed between your employer and us. Your employer will be able to provide you with the details of your group policy. If you find that your group insurance doesn't cover your specific needs, you can always talk with us about an individual plan that has all the extra benefits you want. Simply fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience.

You can at any time adjust your policy to suit your needs. Please contact your agent and you’ll be able to increase your face amount or add more riders to your existing coverage with MetLife. For more information, contact our customer service from 8:30am to 4:30pm on +961-1-352752.

You can reduce the amount of cover you have, subject to your policy terms and conditions. All you have to do is call our customer service from 8:30am to 4:30pm on +961-1-352752 and we’ll work with you to adjust your policy to your needs.

It's easy and quick. But it's also very important that you do so whenever something changes, so we can keep your policy up-to-date. Simply fill and submit our ‘Request for policy change'.

You choose the payment term that suits your needs and budget. Depending on the type of policy you have, you could pay your premiums annually, semi-annually, quarterly, or even monthly (subject to sign a domiciliation form). For some policies, you can make a one-off payment known as a single premium payment.

Yes. For your records, you will receive a deposit receipt as an acknowledgement of any payment made in addition to a confirmation of payment SMS on your mobile number.

It's a good idea to review the cover you have on a regular basis, at least once a year. If you’re going through life changes, for instance getting married, having a baby or expanding your business, you may need to check more often to make sure your insurance covers your new situation. The best way to make sure you still have adequate cover is to talk with us. Simply fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience. Simply call us at +961-1-3522752 from 8:30am to 4:30pm; or fill in our ‘Contact us form’ and one of our expert consultants will call you at your convenience. 

By registering your policy online, you can get a statement of account, monitor your funds’ performance and stay aware of all the details of your life/Personal accident coverage. To do so, please send a request to: lb-support@metlife.com. We’ll then provide you with a password allowing you to register your policy online. For more information, contact our customer service department from 8:30am to 4:30pm on +961-1-352752.   

We send you on an annual basis an automated statement of account in addition to other communications to your mailing address stored in our database. In case you change your address, simply fill and submit the ‘Change of address form’ witnessed by your agent. For more information, contact our customer service department from 8:30am to 4:30pm on +961-1-352752.   

You can change your life/Personal accident policy’s beneficiaries at any time you want. Simply fill and submit the ‘ Request for policy change’ witnessed by your agent and an endorsement will be sent to you. For more information, contact our customer service department from 8:30am to 4:30pm on +961-1-352752.    

You can change your life/Personal accident policy’s beneficiaries at any time you want. Simply fill and submit the ‘ Request for policy change’ witnessed by your agent and an endorsement will be sent to you. For more information, contact our customer service department from 8:30am to 4:30pm on +961-1-352752

Yes, subject to your policy terms and conditions. By converting your term policy into a savings plan, you’ll be able to benefit from life protection for your family, in addition to an investment plan. Simply fill and submit the ‘Request for policy conversion to VUL Conversion form’ witnessed by your agent. For more information, contact our customer service department from 8:30am to 4:30pm on +961-1-352752.    

If you don’t have time for normal collection procedures, you can opt for bank domiciliation instead. Simply fill and submit the ‘Bank domiciliation form’ witnessed by your agent. For more information, contact our customer service department from 8:30am to 4:30pm +961-1-352752, ext.: 1713/1714.

If you missed a payment and are worried about your policy being invalid, please contact us as soon as possible from 8:30am to 4:30pm on +961-1-352752. 

You'll find all the information on making a claim under ‘How we can help you’ section on our website. We've made the process as simple as possible but please double check that you are following the right procedure as it can slightly vary from one policy to another. If you have any questions about your claim or the process, please don't hesitate to call one of our customer service representatives in Lebanon on +961-1-352752.

To make sure your claim is processed as quickly as possible, you or someone on your behalf, have to let us know of any claim you're making within 10 calendar days from the date that the incident. We've made the process as simple as possible but please double check that you are following the right procedure as it can slightly vary from one policy to another.  

Yes. That's perfectly fine if you need to. Just make to provide the details of all costs and our claims staff will ensure the correct split is achieved while processing your form.

For most policy types, once you've registered your policies with MyMetLife, you'll have access to the following features:

Currently, you can register all active and valid Individual life policies as well as Accident and Health policies issued to you by MetLife. You will not be able to register any MetLife policy that has been issued to you through your employer.

You can register as many policies as you have. You can also register with one policy and chose to link all your other policies to the same login ID (e-mail) and password by using our "Link Policy" option.

First, make sure you've selected a password that between 8 and 13 characters, is alphanumeric (A-Z, a-z, 0-9), begins and ends with an alphabet and contains at least two numbers. If you’re still having trouble, simply fill in our short ‘Contact us form’ and one of our consultants will call you at your convenience to help you with the registration process.

By having a combination of letters and numbers you increase the security of your password and minimize the chance of someone guessing it or figuring it out.

There are several reasons why you may not be able to register your policy:

1. You may have incorrectly entered your policy number. In this case, you may want to double-check your policy number(s) using your bill or policy document.

2. There may be a mismatch between the policy number and password. You can verify that by matching the last 4 policy digits against the 4 digits provided in the password mailer.

3. The policy you want to access may not be available for online registration (i.e. Medical policy issued by your employer).

4. You may have attempted to register a life policy or accident and health policy which is no longer active or valid.

5. If you're having difficulty, whatever the reason, please feel free to call us on +961-1-352752 and we’ll help you resolve the issue.